Privacy Policy

1. Introduction

Help Your Hospice (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard any information you provide when you visit our website or get in touch with us.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any questions about this policy or how we handle your data, please contact us at Huddi@HelpYourHospice.com.

2. Who We Are

Help Your Hospice is the data controller for the personal information collected through this website. For the purposes of UK GDPR, the data controller is:

Help Your Hospice

Email: HelpYourHospice.com

3. What Data We Collect

We may collect and process the following personal data:

• Contact form submissions: your name, phone number, email address, enquiry type, and the content of your message.
• Usage data: information about how you interact with our website, collected via Google Analytics (see Section 5).
• Communications: if you contact us directly by email or phone, we may retain a record of that correspondence.

4. How We Use Your Data

We use the personal data we collect for the following purposes:

• To respond to enquiries submitted via our contact form.
• To process job applications and career-related enquiries.
• To improve our website and understand how visitors use it.
• To comply with any legal obligations we are subject to.

We will never sell your personal data to third parties, and we will not use it for any purpose beyond what is described in this policy without your explicit consent.

5. Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us understand how visitors use our site. The information generated by the cookie about your use of the website (including your IP address) is transmitted to and stored by Google on servers in the United States.

We have enabled IP anonymisation on our Google Analytics setup, meaning your IP address is truncated before transmission. Google will use this information to evaluate your use of the website, compile reports on website activity, and provide other services to us.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout

6. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and gather analytics data. The cookies we use include:

• Essential cookies: required for the website to function correctly.
• Analytics cookies: set by Google Analytics to help us understand site usage.

You can control and manage cookies in your browser settings. Please note that disabling cookies may affect the functionality of our website.

7. Legal Basis for Processing

We process your personal data under the following lawful bases as defined by UK GDPR:

• Legitimate interests: to respond to enquiries and improve our website.
• Consent: for analytics cookies, where required.
• Legal obligation: where we are required to process data to comply with applicable law.

8. Data Retention

We retain personal data only for as long as is necessary for the purposes outlined in this policy, or as required by law. Contact form submissions are retained for a reasonable period to allow us to respond and follow up, after which they are securely deleted.

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: to request a copy of the data we hold about you.
• Right to rectification: to request that inaccurate data is corrected.
• Right to erasure: to request that your data is deleted, where applicable.
• Right to restrict processing: to request that we limit how we use your data.
• Right to object: to object to our processing of your data where we rely on legitimate interests.
• Right to data portability: to request a copy of your data in a portable format.

To exercise any of these rights, please contact us at info@hdjmarketing.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Third-Party Services

We may use the following third-party services that process data on our behalf:

• Google Analytics (Google LLC) — website analytics.
• WordPress — website platform and contact form processing.

These services have their own privacy policies and data processing terms. We only work with providers that offer adequate safeguards for your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch:

Email: Huddi@HelpYourHospice.com